Support

Cairn is a small, independent app. The fastest way to reach a human is email:

Gareth@onliware.ie — usually answered within 24 hours.

Common questions

How do I cancel my subscription?

All Cairn subscriptions are managed by Apple. Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Cairn → Cancel Subscription.

Cancelling takes effect at the end of your current billing period. You keep Premium access until then.

How do I restore a purchase on a new device?

Open Cairn → Settings → Restore Purchases. Make sure you're signed into the same Apple ID you originally purchased with.

If restoring doesn't unlock Premium, email Gareth@onliware.ie with your Apple ID purchase email and we'll help sort it out.

How do I get a refund?

Refunds are handled by Apple, not by us. Visit https://reportaproblem.apple.com, sign in with your Apple ID, find the Cairn purchase, and request a refund.

We're unable to issue refunds directly because we don't process the payment — Apple does.

Where are my journal entries stored?

Entirely on your iPhone, in Cairn's private app storage. They are never sent to a server. If you enable iCloud sync (Premium feature), they are also stored encrypted in your own iCloud — visible only to your Apple devices, not to us.

How do I export my entries?

Settings → Export entries. Cairn generates a Markdown file containing every entry, which you can save to Files, AirDrop, or email to yourself.

How do I permanently delete everything?

Settings → Delete all entries removes every entry from your iPhone. If iCloud sync is enabled, deletion propagates to your other Apple devices on next sync. Deletion is irreversible — Cairn does not maintain a server-side backup because we never see your data.

Why isn't the AI working on my iPhone?

The on-device AI features (mood tagging, weekly synthesis, voice transcription) require Apple Intelligence. Apple Intelligence is available on iPhone 15 Pro and later, and any iPad or Mac with Apple Silicon.

Check Settings → Apple Intelligence & Siri on your iPhone — if it's not enabled, turn it on and Cairn will start tagging entries automatically.

If your device doesn't support Apple Intelligence, Cairn still works as a beautiful, simple journal — you just won't see the automatic tags or weekly synthesis.

I have a feature request or bug

Email Gareth@onliware.ie with a description and ideally a screenshot. We read every message.

Reporting a privacy concern

If you believe there is a privacy issue with Cairn, please email Gareth@onliware.ie with "Privacy" in the subject line. Privacy concerns are treated as bugs and prioritised accordingly.

Hours

This is a small independent app — replies typically within 24 hours on weekdays, longer on weekends. We don't operate a 24/7 support desk and would rather be honest about that than fake otherwise.